Reviews of ExoticDirect

We love it when you review our service. Read on to find out what you've been telling us.

Table of contents: Kristen and her ferret Rocket | Mr Doel and his Bearded Dragon, Snoopy | Mr Thomas and Honey, his Congo African Grey parrot | Jayne and her Tegu, Tyson | Elaine Henley and Milo the African Grey Parrot | Debra Gormley and Hermione the Horsefield tortoise 

Thank you to our customers who have kindly taken the time to email us or send us a thank you card about their claim experience with us.

Kristen and her Ferret, Rocket

Review received via Facebook on 11th June 2017

In May 2016 my pet ferret became quite ill - he was unable to walk, wouldn't eat and lost about a third of his body weight in a couple of weeks. He was ill for about 4 months, requiring hand feeding every 4 hours for about 2 months, before he eventually started eating on his own volition again.

For those that don't know, ferrets are expensive to treat even for (what turned out to be) a minor illness. We found ourselves at the vets weekly, if not more, for medication, pain reduction, blood tests, overnight stays etc.

The final bills came to something like £1600. I was aware throughout that not all would be covered by the insurance (specialist emergency food cost us a couple of hundred over the two months) but I can't express what a relief it was to know he was covered for the remainder.

The money was received about a week after each claim was submitted. The staff were friendly and answered all my questions efficiently. I was told afterwards that I could have actually had them pay the vets directly, which is something I'd consider in the future.

Thankfully he is a happy and healthy ferret at the moment, and while his health is worth every penny we paid (and would have paid even if not covered), it was nice to be able to claim back a large chunk of the bills.

Thank you for making the claiming process so easy and for being friendly and attentive on the phone when called.

Mr Doel and his Bearded Dragon, Snoopy.

Mr Doel kindly sent us a thank you card in November 2016

Thank you very much for cheque received. And thank you for your condolences. Lovely thought

Mr Thomas and Honey, his Congo African Grey parrot

Received via email November 2016

I just wanted to send a quick email to commend you on your claims service. At a difficult time you have managed to settle my claim quickly and efficiently without any fuss. You're a credit to the insurance industry.

Everyone is quick to complain when they receive poor service but never take the time to praise a company when they have received great service so thought I would take a few minutes to do so.

Well done ExoticDirect and keep up the good work.

Did you know?

  • We paid 92% of claims in 2014 and 2015
  • 80% of our customers renew with us (based on a 12 month period to August 2015)

We offer vet fee, mortality and theft cover for a wide range of pets. Why not find out how much insurance cover is for your pet today?

Get a quote

Alternatively you can call us on 0345 982 5505

Jayne and her Tegu, Tyson

Review received via email 2016

I recently made a claim for my black and white Tegu, Tyson. He had scar tissue in his eye which was causing problems. The situation was very concerning, and required veterinary treatment. My experience with ExoticDirect was very good. The claims process was quick and easy, and I would recommend them, which I have already done!

Elaine Henley and Milo the African Grey Parrot

Review received via email 2016

Living with three African Grey Parrots, I have a policy that covers my veterinary bills if the need should arise. I chose ExoticDirect as my insurance provider as they offered a reasonable priced policy, with a decent level of cover.

I had cause to claim last year, when Milo burnt his foot, silly parrot had tried to climb onto a gas fire! I was really impressed that a claims advisor talked me through the claim process and kept track on documentation. Within weeks I had received settlement of my claim.

I recommend to all parrot caregivers that they should consider medical insurance for that unexpected injury or illness.

Elaine Henley P.G.Dip CABC

Full Member Association of Pet Behaviour Counsellors (APBC)

Animal Behaviour Training Council (ABTC) Registered Clinical Animal Behaviourist

Debra Gormley and Hermione the Horsefield tortoise

Review received via email 2016

Hermione was 9 months old when she took ill. She had been off diet and fluid for a few days. We took her to the vet for an assessment. The vet took stool and blood samples and noticed a lot of oral secretions.

She was commenced on antibiotics and admitted into the vets. She was still not tolerating any diet and fluids after several days so the vet advised for Hermione to have a feeding tube inserted into her stomach via her neck.

She had the surgery under a general anesthetic and was kept in for several more days whilst having, medications, diet and fluid all via the tube.

She had the tube in situ for 5-6 weeks while she recovered from her illness. We kept offering food to her orally and she eventually started to take tiny bites. Eventually when she was tolerating diet and fluids orally she had further surgery to have the tube removed.

We could not have done all this without the help from the insurance.

Everything was dealt with between the insurance company and the vets. We did not have to worry about anything.

Today she is thriving and healthy and loving being back in the company of her partner Hadoig. They had to be separated for 7 weeks while she was ill.

We would definitely recommend this insurance company and would not have a healthy Hermione without them.

(Hermione is the tortoise that features as the main picture for this article!)

We offer vet fee, mortality and theft cover. Why not find out how much insurance cover is for your pet today?

Get a quote

Alternatively you can call us on 0345 982 5505