About Us

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face.

As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

Why ExoticDirect for pet insurance?

When choosing pet insurance you’ll be thinking about the cost and cover levels, as well trust and reliability. All these things are important, and form a big part of your decision.

We believe in offering you choices. Our policies can cover vet fees, death and theft depending on your pet type. We aim to be affordable whilst meeting your needs.

We don’t believe in ‘one size fits all’ polices, and have done our best to design policies that are suitable for your pet species. All you need to do is choose the best policy for you.

Some benefits of ExoticDirect:

  • 80% renewal rate: We are very proud of our renewal rate. We think this demonstrates that our insurance is good value for money, and can really help our customers when they need it.
  • Direct payments to your vet when needed. We can pay your vet directly, should you so wish.
  • A 5 day claims turnaround: We aim to turn claims around within 5 working days. We pride ourselves on our efficiency!
  • Cover is immediate*
  • You can purchase insurance via our website or alternatively you can speak to a member of our team by calling 0345 982 5505. Our offices are open from 9am – 5.15pm Monday to Friday.

ExoticDirect is a trademark of Brooks Braithwaite (Sussex) Ltd.

ExoticDirect policies are underwritten by Allianz Insurance plc (the United Kingdom’s largest pet insurance underwriter).

*Subject to Terms and Conditions