Better customer service
We’ve won the Feefo Gold Trusted Service award for 2019 and have a 4.5/5 customer service rating. As a friendly UK based customer service team, we’re here to help as much as we can.
Exotic pets we insure
Why choose us
Fairness
We paid 97% of pet insurance claims between 2017-2018 and believe in fair claims assessments. We’re proud to have helped so many sick pets.
Years of experience
We’ve been insuring exotic pets for over 20 years and have lots of experience in the health problems exotic pets can face.
We’ve designed our policies to provide the right cover levels at the right price.
What our customers say
Excellent service. Quick and easy process giving me the exact coverage i need for my lizards. Would definitely recommend them to anyone :)
Rodney is our 22 year old parrot and my baby we have a very strong bond. She fell ill last year and thought we were losing her. She needed a lot of veterinary care. ExoticDirect made it easier for us to get through the..
I would highly recommend this service to others. My little Horsefield tortoise ‘Speedy’ was also very pleased we were insured with you when he was recently unwell. He is fully recovered now.
Pet News
Coronavirus - Which pet shops are offering delivery
To help you stay at home as much as possible during the quarantine we've created a list of exotic pet retailers that deliver.
Read more 24 Mar 2020Visiting a vet during the coronavirus outbreak
What to expect if you need to visit a vet during the coronavirus outbreak.
Read more 20 Mar 2020How are ExoticDirect are handling coronavirus?
Our business processes have changed slightly due to the Coronovirus outbreak. Find out more detail in our article.
Read more 19 Mar 2020