Better customer service
We’ve won the Feefo Gold Trusted Service award for 2019 and have a 4.5/5 customer service rating. As a friendly UK based customer service team, we’re here to help as much as we can.
Exotic pets we insure
Why choose us
Fairness
We paid 97% of pet insurance claims between 2017-2018 and believe in fair claims assessments. We’re proud to have helped so many sick pets.
Years of experience
We’ve been insuring exotic pets for over 20 years and have lots of experience in the health problems exotic pets can face.
We’ve designed our policies to provide the right cover levels at the right price.
What our customers say
I would highly recommend this service to others. My little Horsefield tortoise ‘Speedy’ was also very pleased we were insured with you when he was recently unwell. He is fully recovered now.
Rodney is our 22 year old parrot and my baby we have a very strong bond. She fell ill last year and thought we were losing her. She needed a lot of veterinary care. ExoticDirect made it easier for us to get through the..
Excellent service. Quick and easy process giving me the exact coverage i need for my lizards. Would definitely recommend them to anyone :)
Pet News
Feather plucking, UV and D3 in indoor Birds - part five
A real-life parrot owner writes to expert John Courteney-Smith over feather plucking concerns. Read his response....
Read more 15 Sep 2021Tackling rabbit dental problems
Bought By Many’s vet expert Dr. Sophie Bell looks into tackling dental problems in rabbits. She explores causes, the most common symptoms, the main preventative methods, diagnosis and treatment.
Read more 21 Jul 2021How to choose the correct lighting for your bird - part four
Not all lamps are the same, regardless of their name or marketing. It is completely legal to sell ‘full-spectrum’ or ‘daylight’ lamps, be they tungsten, fluorescent or LED, that cannot produce UV.
Read more 21 Jul 2021